AI Customer Service Agent to Scale Support
Resolve WISMO, return updates, COD confirmations, abandoned carts, and delivery alerts, all with an AI customer service agent that never sleeps.
Measurable Support Impact Driven by AI
Deliver 24/7 autonomous resolutions that elevate customer satisfaction and recover lost revenue.
Query Resolved
Checkout Recovery
CSAT Improvement
One AI Agent for Complete Customer
Support Coverage
Meet the Exei AI Agent for Customer Support Built for Inbound Resolutions & Outbound Engagement.
Inbound Query Resolution
WISMO & Order Status
Instantly resolves order tracking, shipping dates, and courier questions before they turn into tickets.
End-to-End Returns & Exchanges
Starts returns, issues return labels, and updates inventory without human agent delay.
Order Edits Before Dispatch
Updates shipping addresses, modifies items, or processes cancellations directly in Shopify.
Instant Store FAQ Answers
Answers policies, size guides, and product questions 24/7 directly from your documentation.
Outbound Event Triggers
COD Order Verification
Sends automated confirmation messages the second a cash-on-delivery order is placed.
Abandoned Cart Recovery
Sends timely nudges on WhatsApp/Instagram to bring high-intent shoppers back to checkout.
Shipping & Delivery Alerts
Dispatches proactive alerts for order confirmations, dispatches, and out-of-delivery milestones.
Smart Reorder Reminders
Triggers automated replenishment prompts for consumable items based on past order cycles.
Everything You Need to Automate
Ecommerce Support
Slash support volume and reclaim abandoned revenue without losing control of your brand voice.
Instant WISMO & Order Tracking
Provides real-time order status, tracking links, and delivery windows across WhatsApp and Web chat, stopping shipping queries before they reach your support desk.
Self-Service Returns & Order Edits
Modifies active orders, issues return labels, updates shipping addresses, or cancels items in Shopify before fulfillment begins.
Grounded & Accurate Policy Answers
Answers size guides, warranty terms, and store policies using only your verified store documents and guidelines.
Automated Cart Recovery & COD Verification
Triggers automated WhatsApp and Instagram notifications for abandoned checkouts and verifies cash-on-delivery orders instantly.
Clean Human Handoff
Escalates complex customer requests directly to your support team with full chat logs attached so buyers never have to repeat themselves.
Complete Omnichannel Deployment
Runs across Web chat, WhatsApp, Instagram, Voice, and Custom APIs while sharing one central knowledge base and contact record.
Customer Support AI Voice Agent
Replace frustrating phone menus with natural, conversational AI voice Agent.
Hands-Free Call Handling
Efficiently manage high call volumes with an AI voice agent for customer service that speaks naturally and resolves phone queries instantly.
Supports Indian native Languages
Speak your customers' preferred language natively, removing global support barriers.
Advanced Intent Detection
Our voice agents don't just hear words, they understand intent to tailor responses that solve the actual issue.
How the Exei AI Customer Service Agent Works
Integrate into your existing helpdesk, CRM, and ecommerce stack with ease.
Connect Your Store
Plug Exei directly into Shopify, CRMs, and messaging channels.
Upload Your Knowledge
Effortlessly pull in store policies, help docs, and catalog data.
Configure Guardrails
Customize brand tone, escalation triggers, and automated webhooks.
Make It Yours
Go live across Web, WhatsApp, Instagram, and Voice in just 5 days.
Connect Your Store
Plug Exei directly into Shopify, CRMs, and messaging channels.
Upload Your Knowledge
Effortlessly pull in store policies, help docs, and catalog data.
Configure Guardrails
Customize brand tone, escalation triggers, and automated webhooks.
Make It Yours
Go live across Web, WhatsApp, Instagram, and Voice in just 5 days.
Complete Visibility Over Every Conversation
Monitor resolution efficiency and support volume across every channel in real time with Customer Service AI agent specific insights.
Support Metrics
Keep an immediate pulse on total conversation volume, ticket deflection, and agent fallbacks across every channel.
Top Topics
Group customer inquiries by recurring themes like order status, store policies, and cancellations to eliminate friction.
Resolution Performance
Measure incoming chat volume directly against autonomous resolution rates to maintain strict service standards.
Automated Ticket
Track support tickets created and monitor human escalation patterns to refine your ai customer service agent over time.
Customers Who Trusted Us
Designed Specifically For
Ecommerce
Get started instantly with our pre-built plugin available on Shopify, or deploy across custom platforms like WooCommerce using our developer-friendly APIs.
Frequently Asked Questions
Exei builds AI agents for ecommerce brands. 3 specialised agents - a Customer Service Agent, Shopping Assistant, and Growth Agent that handle support, product discovery, and marketing end-to-end, inside the channels you already use.